/ contact
Get in touch
Have a question, a bug report, or just want to say hello? We're a small team and we read every message.
Email support
For product questions, billing issues, or general enquiries. We reply within 1–2 business days.
hello@norcel.dev →
GitHub issues
Found a bug or want to request a feature? Open an issue directly on our GitHub repository.
Open an issue →
Twitter / X
Follow us for product updates, tips, and the occasional behind-the-scenes look at what we're building.
@norcel_dev →
/ send a message
Drop us a line
Not sure which channel to use? Just fill out the form and we'll route it to the right person.
/ common questions
Before you write
These answers cover the most common questions we get — you might find what you need here.
How quickly do you respond to emails?
We aim to respond to all emails within 1–2 business days. For urgent billing issues, please mention that in the subject line.
I purchased Auth Kit but can't access the download. What do I do?
Check your spam folder first — the download link is sent immediately after purchase. If you still can't find it, email us with your order confirmation number and we'll sort it out right away.
Can I get a refund?
Yes. We offer a 14-day refund window for one-time purchases. For subscriptions, you can cancel anytime and retain access until the end of your billing period. See our Terms & Conditions for full details.
Do you offer discounts for students or open-source projects?
We love supporting students and open-source. Email us with details about your project and we'll see what we can do.